Terms & Conditions

Please take the time to read and understand our policies before making any purchases.

  • COVID-19 No refunds, transfers or extensions available on any purchase due to local outbreaks or lockdowns. Extensions will only be available in the instance of a positive Covid test. Please text or email illuminateyoga.com.au your test result for an extension of your pass.
  • NEW STUDENT OFFER Valid once only for all new students and not in conjunction with any other offer. No refunds, transfers or extensions available on this purchase.
  • CASUAL CLASSES Valid for use within one year of purchase. No refunds, transfers or extensions available on this purchase.
  • 10 CLASS PASS Activated on first visit and valid for activation within one year of purchase. Once active, pass has a strict 12 week expiry. No refunds, transfers or extensions available on this purchase.
  • 20 CLASS PASS Activated on first visit and valid for activation within one year of purchase. Once active, pass has a strict 12 week expiry. No refunds, transfers or extensions available on this purchase.
  • ELEVATE PASS Unlimited classes, paid fortnightly via direct debit. Activated on first visit. No set-up or cancellation fees. Minimum 8-week commitment (4 x direct debits). Suspend any time for travel or illness after the first 8 weeks with at least 7 days written notice to illuminateyoga.com.au. Minimum suspension period is 14 days. It is your responsibility to ensure you have funds in the nominated account for the direct debit each fortnight. Declined direct debits incur a $14.80 admin fee to cover the fees we are charged by Ezidebit in this instance. You may cancel ELEVATE anytime except during suspension periods with 14 days notice to [email protected]. Direct debits are non-refundable and non-transferable and unable to be shared. 10% off workshops, retail and special events.
  • 1 MONTH UNLIMITED Valid for one calendar month from date of first visit. No refunds, transfers or extensions available on this purchase.
  • 3 MONTHS UNLIMITED Valid for three calendar months from date of first visit. No refunds, transfers or extensions available on this purchase. May be suspended for up to 14 days due to travel with prior notice or injury/illness with a medical certificate. All suspension requests must be made in writing at least seven days in advance to illuminateyoga.com.au.
  • 6 MONTHS UNLIMITED Valid for three calendar months from date of first visit. No refunds, transfers or extensions available on this purchase. May be suspended for up to 2 weeks due to travel with prior notice or injury/illness with a medical certificate. All suspension requests must be made in writing at least seven days in advance to [email protected].
  • 1 YEAR UNLIMITED Valid for 12 calendar months from date of first visit. May be suspended for up to 4 weeks for travel with prior notice or injury/illness with a medical certificate. No refunds (partial or full) or transfers available on this purchase. All suspension requests must be made in writing at least seven days in advance to [email protected].
  • GENERAL We reserve the right to make changes to the schedule and cancel classes, workshops and events without notice. Concession rates for full-time students, pensioners and other concession card holders when a valid card is presented in studio.
  • PURCHASE POLICY All purchases are non-exchangeable, non-refundable & non-transferable. We have a no refund policy including for purchases made in error or due to technical issues, software glitches or moving out of the area. We will, however, credit all purchases to your account for future use or transfer purchases to family members or friends. Please note we are in Wetherill Park, Sydney and no refunds will be issued because you thought we were in your neighbourhood. We are a small business and we thank you for your understanding.
  • CANCELLATION POLICY All classes must be pre-booked through our website or mobile phone app. The deadline for cancelling your booking is 2 hours prior to the class start time. Eg: if your class starts at 5pm, you have until 3pm to cancel your booking. The booking system will be locked after that and you will be unable to cancel your booking after that time. From Feb 10, 2021, late cancellations / no-shows will incur the loss of one class for all pass holders and a $15 no-show fee for those with New Student Offers, Unlimited Passes and Elevate Direct Debit membership. All cancellations must be made online from your desktop (same login details) or via the mobile phone app. Class cancellations cannot be accepted via phone or email. Cancelling your booking allows those on wait lists to be added to the class.
  • Thank you for your understanding and co-operation. We look forward to welcoming you to Illuminate.